Delay in database maintenance

Incident Report for Workplace Pure

Resolved

This incident has been resolved.

Posted May 05, 2024 - 23:23 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2024 - 22:46 CEST

Identified

There have been delays in scaling the database, which means that no jobs can be processed at the moment. The infrastructure team is working to complete the maintenance as quickly as possible.

Posted May 05, 2024 - 21:41 CEST

This incident affected: Portal, API, MFP App, Secure Guest Print, Translate, Convert to PDF, Convert to Word, Convert to Excel, Cloud Fax, Announcements, Cloud Print (Cloud Print Client, IPP Print, Browser Extension, My Print, Universal Print, Mail2Print), and Cloud Connectors (Microsoft OneDrive Connector, Microsoft OneDrive for Business Connector, Microsoft SharePoint Online Connector, Dropbox Connector, Dropbox Business Connector, Google Drive Connector, SFTP Connector).